FAQ

Product Information

  1. What is sterling silver? And what percent silver does Remember make use of? Sterling silver is an alloy that’s 92.5% silver and 7.5% copper. 99.9% silver is known as “Fine silver.” Goods made for international trade are often marked “925”, indicating the 92.5% fineness. Remember makes use of Sterling silver, unless otherwise stated by the client. All our sterling silver products are marked “925”.
  2. How do you test if a product is sterling silver?

    Sterling Silver is very easy to test for. Silver plated brass, Nickel Silver, or low quality silver alloys will turn green when a drop of Nitric acid is applied. Sterling silver however, will turn a creamy color.

  3. What does 9ct, 14ct or 18ct gold mean?The carat is the gold content of the metal. The carat measures the proportion of pure gold mixed with other metal alloy to make up the final metal. The carat of gold is represented by the abbreviation ct. The higher the proportion of gold used in the final metal, the more valuable and expensive the metal will be.
    9ct gold contains 37.5% pure gold (375 parts per thousand parts).
    14ct gold contains 58.5% pre gold (585 parts per thousand parts).
    18ct gold contains 75% pure gold (750 parts per thousand parts).
  4. What is “White gold”? White gold is an alloy of gold mixed with white metals such as nickel, silver and palladium. White gold comes in a variety of carats such as 9ct, 14ct or 18ct.
    New white gold rings are coated with a hard protective finish of rhodium, a silver-white metal like platinum.
  5. How often do you need to recoat a white gold product?

    To keep a white gold product looking its best, one should annually replate the product, since the coating will wear off over time.

  6. What is the difference between white gold and platinum?

    Platinum is a white metal, but unlike gold it is used in jewelry in almost its pure form (approximately 95% pure). Platinum is extremely long wearing and is very white, so it does not need to be rhodium plated like white gold does. Platinum is very dense and heavy metal, so a platinum ring will feel heavier than an 18ct gold ring. Platinum is, however, significantly more expensive than gold.

  7. How do you order a ring without knowing your ring size?

    Download our digital ring sizer. Remember to follow all the instructions with regards to your printer settings when printing the digital ring sizer. If you do not follow the instructions correctly the ring sizer will print incorrectly and you will measure the incorrect size and therefore order the incorrect ring.

  8. What happens if I order the incorrect size ring?

    If for any reason you order the incorrect size ring and would like to get your ring re-sized, you can return it to us. Where you will be charged a market related price for the re-sizing of your ring. Shipping, insurance, and handling charges will also be charged.