Delivery, Return and Privacy Policy

Product Information

Delivery Policy

– Q: How will my order get delivered to me?
A. We can also deliver to your nearest Post Office. In such cases, you will need to collect your order from a Post Office counter, and the Post Office will notify you via a posted PostCard when your order has arrived.
– Q: How much will delivery cost me?
A. Delivery is included in the product price displayed on the website
– Q: How long does it take for me to get my order?
A: Your order will take +/- 30 days (i. e. excluding week-ends and public holidays) to get to you. We will notify you via e-mail or sms when your order has been received, and when your order has been shipped and again when your order has reached the Post Office closest to you.
– Q: Do you deliver outside the borders of South Africa?
A: Yes, we now deliver internationally. Select your country in the menu and fill in your address.
– Q: Where do you deliver to?
A: We deliver anywhere in South Africa – to your nearest Post Office. We also deliver anywhere in the world! Simply select your country and fill in your delivery address.
– Q: How can I return my order or part of my order?
A. See our return policy
– Q: How much will it cost me to return my order?
A: See our return policy
– Q: Can I select somebody to receive my order for me if I am not going to be there when the Courier service delivers to me?
A: Yes you can, but do note that we will not accept responsibility for anyone who receives your order that is not authorised to do so.
– Q: How will I be credited for my return?
• We will only process your credit once we have received and processed your return. This may take up to 14 days.
• You will only be credited for the merchandise that you have returned if it is in the same condition that it was before it was delivered to you. We will not refund you the delivery cost, and the return cost will be deducted from the value of your credit.
• If you purchased using a credit card or a cheque card we will refund the card that you used.
– Q: When can I cancel or return my order?
A: Once you have checked-out with your order online, you cannot cancel your order or initiate a return until you have received your order.

Return Policy

Return Policy Agreement: Remember School c.c agrees to:
Accept eligible returns within 30 days of customer receiving order or making an online payment. Certain products or payments may be non-returnable/non-refundable items, but will be clearly marked as such from time to time in the product/payment/invoice description.
Refund the money in a way most cost and risk efficient to Remember School c.c and not necessarily in the same way the customer/member originally paid.
Process refunds within one week of receiving an authorized return/refund request.
There is no handling fee payable in respect of any order within the borders of SA.
Any orders from outside of SA will be charged a handling fee (irrespective
of the size of the order), you must have a proper import permit from your country
of domicile and be responsible for all duties payable to the customs authorities,
and you will have to wait for the goods to come via surface mail.
All goods returned must be in original condition with original packaging. Shipping fees are not refundable under normal circumstances. Remember School c.c will however pay for all standard shipping costs, charge no handling fees and accept all returned items/refunds when the return is a result of the retailer’s error. There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
We do not refund our/your credit card fees. They will be deducted from the total amount of your refund.

Privacy Policy

Our privacy policy sets out how Remember School c.c uses and protects any information that you give us when you use this website. Remember School c.c is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Remember School c.c may change this policy from time to time by updating this
page. You should check this page from time to time to ensure that you are happy
with any changes.
What we collect:
Various personal demographic information, including names, contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
Credit card information
What we do with the information we gather:
We require this information to understand/ fullfill online transactions, meet your needs and provide you with a better service, and in particular for the following reasons: Internal membership and accounting record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in the latest suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our site is protected with 128 bit encryption, and state-of-the-art firewall and intrusion detection software, in a high security data centre. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, or editing your personal profile, look for the box that you can unclick to indicate that you do not want the information to be used or made visible by/to anybody for whatever purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at dax@rememberonline.co.za.
We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
You may request details of personal information which we hold about you at any time. A small admin fee may be payable. If you would like a copy of the information held on you please request from dax@rememberonline.co.za. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above addresses/emails. We will promptly correct any information found to be incorrect.
By returning and completing your transaction you also agree to abide by these terms and conditions.